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Short Course ATHA Certificate
Customer Experience
Learn to create memorable guest interactions that build loyalty and repeat business — covering service recovery, guest psychology, and experience design.
ATHA Certificate
Course specifications
Course details
Academic & Qualification
Qualification Awarded Short Course
Awarding Body & Board ATHA Certificate
Programme Duration 5 days
Online Study Duration 3 days
Campus Venue & Training Labs New Ambassador Hotel, Harare Live hotel training environment and practical laboratories
Admission & Requirements
Minimum Entry Requirements At least 5 O-Level passes (Grade C or better), including English Language.
Class Cohort Size 15 participants
January / February 2027 Cohort 15 of 15 places remaining
Enrolment Status Checking availability…
Tuition & Fees Schedule
Total Course Fee
$ 60 USD
Inclusive of course tuition, study materials & hotel laboratory accessOnline Study Fee
$ 40 USD
Distance learning mode optionExamination Fees Additional to tuition Examination registration fees are confirmed separately by Accounts according to the board schedule.
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